Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

Job Summary:

The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx

The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Work Terms and Conditions:

• Local candidates only
  8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week.
• GDOT has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
• The candidate will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.
• The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
• When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with GDOT telework policies.
• GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/travel/state-travel-policy
• The Department has 13 holidays. candidates are not allowed to work nor make up any time for those holiday weeks without management's approval. Candidates are not to take extended leave during their first year of service (e.g. greater than 1 week).
• A GDOT cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Georgia DOT policies/procedures.
• Candidate should be able to maintain a personal credit card for any expenses. Georgia DOT will not provide advance payment on expenses and will only reimburse authorized expenses.
• Candidate should maintain a valid driver license, be capable of driving/operating a car, and be able to use personal car for travel. GDOT will not provide a vehicle or other transportation for work related travel.  
• Candidate should be able to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials.             
• GDOT does not provide free parking. All routine commuting expenses are the responsibility of the candidate. Authorized travel expenses will be approved.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Microsoft Office and Office 365 applications	Required	5	Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience	Required	4	Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.	Required	4	Years
Excellent verbal and written English language communication, presentation, and teaching skills	Required	5	Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes	Required	1	Years
Work experience in developing role-based end user training content for IT applications/systems	Highly desired	4	Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts	Highly desired	2	Years
Adobe Captivate	Highly desired	2	Years
TechSmith Camtasia	Highly desired	2	Years
Articulate 360/Storyline	Highly desired	2	Years
Microsoft Teams	Highly desired	1	Years
Work experience with maintaining training records within an LMS	Highly desired	1	Years
Oracle LMS/Workday LMS	Nice to have	0
Familiarity with ServiceNow	Nice to have	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate's email address?
Question3	If selected for engagement, your candidate's hourly Pay Rate must be at least -. Your candidate can be paid more; however, the hourly SRP Rate cannot exceed -. Do you agree to these requirements?
Question4	If selected for engagement, your candidate's hourly Pay Rate must be at least -. Your candidate can be paid more; however, the hourly SRP Rate cannot exceed - Do you agree to these requirements?
Question5	The maximum mark-up for this engagement’s SRP rate is 35%.  To be competitive on pricing, a mark-up below the 35% threshold is suggested.  Do you agree to propose a mark-up at or below 35%?
Question6	This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question7	If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?
Question8	This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia. Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia.
Question9	Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD). Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence Card, EAD, H1B, or Other.
Question10	This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate's computing equipment and ID/Security badge. Do you accept this requirement?
Question11	GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent. Do you accept this requirement?
Question12	While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Do you accept this requirement?